FAQs
We ship all U.S. orders via trusted carriers such as UPS, FedEx, or USPS, depending on destination and availability.
Most in-stock items are processed within 1–2 business days. For pre-orders, restocks, or high-volume releases, processing times may be longer and will be noted on the product page.
Once shipped, delivery typically takes 2–5 business days.
Free U.S. shipping is available on orders of $58 or more.
We strive to ensure customer satisfaction with every purchase. However, due to our limited resources and operational constraints, we are currently unable to process returns or offer refunds. We kindly ask customers to carefully review product descriptions and sizes before making a purchase. Should you have any questions or concerns, please don't hesitate to reach out to us. We're here to help!
For any additional questions or assistance, please reach out to us. You can contact us via email at hello@pinpaint.com or message us directly on Instagram (@pinpaint_official). We will respond promptly. Thank you for your support!
- Brand Collaboration: We welcome collaborations with other brands to launch innovative products or host joint events. If you're interested in partnering with us, please feel free to reach out. We look forward to discussing collaboration opportunities with you.
- Retailer Partnership: We invite retail partners from around the world to join our network and sell our products. If you're interested in becoming a retail partner, feel free to contact us!
We're excited to collaborate with you and create more wonderful moments together!